Question 1

How quickly can DDC Logistics respond?

Accepted Answer

Our 24/7 Dallas dispatch team typically returns quotes in under 30 minutes and can launch a hotshot, sprinter, or courier in under 60 minutes from major Southern US hubs.

Question 2

Do you offer same-day delivery?

Accepted Answer

Yes. Same-day, hotshot, expedited, and STAT courier service is available 24/7/365 across our coverage area.

Question 3

What areas do you serve?

Accepted Answer

DDC Logistics serves Texas, Tennessee, Mississippi, and Louisiana, with primary hubs in Dallas, Memphis, Jackson, New Orleans, and Gulfport. Extended national reach is available through vetted carrier partners.

Question 4

Do you provide warehousing?

Accepted Answer

Yes. We operate warehousing and distribution minutes from DFW Airport with climate-controlled and ambient storage, WMS visibility, pick-pack-kit, cross-docking, and 24/7 secure access.

Question 5

Can I track my shipment?

Accepted Answer

Yes. Use the Customer Login / Tracking portal on our Tracking page, or call dispatch at (817) 421-2125 for an immediate status update on any active shipment.

Question 6

Do you offer medical logistics?

Accepted Answer

Yes. DDC runs HIPAA-aware medical and pharmaceutical logistics — STAT specimen routes, cold-chain transport, chain-of-custody documentation, and UN3373 Category B handling.

Question 7

Do you provide white-glove services?

Accepted Answer

Yes. Two-person uniformed white-glove crews handle inside delivery, placement, assembly, debris removal, and appointment scheduling for high-value, fragile, or executive shipments.

Question 8

How do I request a quote?

Accepted Answer

Use the Request a Quote form on this site or call dispatch at (817) 421-2125. Most quote requests receive a response within 30 minutes.

Question 9

Do you operate after hours?

Accepted Answer

Yes. DDC Logistics dispatch operates 24 hours a day, 7 days a week, 365 days a year — including weekends, nights, and holidays.

Question 10

How can I contact dispatch?

Accepted Answer

Call (817) 421-2125 or email dispatch@ddclogisticsinc.com. Both lines are monitored around the clock by our Dallas dispatch team.

Question 11

Are you DOT and MC authorized?

Accepted Answer

Yes. DDC Logistics, Inc. holds active DOT and MC authority, carries cargo insurance, and provides COIs on request.

Question 12

Do you handle expedited & hotshot freight?

Accepted Answer

Yes. Sprinter vans, straight trucks, and hotshot decks dispatch in under 60 minutes from Dallas, Houston, OKC, Memphis, and New Orleans.

Question 13

Can you support recurring distribution routes?

Accepted Answer

Yes. Recurring multi-stop distribution routes are designed around your store, branch, or customer network, with EDI 204/214/990 support and a dedicated dispatcher.

Question 14

Do you offer scheduled courier service?

Accepted Answer

Yes. Scheduled and on-demand courier service is available for legal, financial, medical, and parts-distribution customers across our coverage area.

Question 15

Do you support hospitality, casino, and FF&E projects?

Accepted Answer

Yes. White-glove FF&E delivery, install support, and crated-freight handling for hotels, casinos, and luxury retail are core service lines.

Question 16

How do you handle proof of delivery?

Accepted Answer

Photo and signature POD is captured at every delivery and emailed automatically. Custody logs and temperature records are provided for medical and high-value shipments.

Question 17

Are you TSA Certified for air cargo?

Accepted Answer

Yes. Our DFW operation is a TSA Certified Cargo Screening Facility (CCSF) and Air Cargo, Inc. approved vendor for indirect air carrier tendering.

Question 18

Can you integrate with my TMS, OMS, or ERP?

Accepted Answer

Yes. EDI 204/214/210/990, REST/JSON APIs, and integrations with Shopify, NetSuite, SAP, and modern OMS/TMS platforms are supported.

Frequently Asked Questions

All Questions