01.Our Commitment
Accessibility is a core part of how we design and operate our digital services. We believe every customer, driver, applicant, and partner deserves equal access to information about our freight, warehousing, courier, and delivery operations, regardless of ability or assistive technology used.
02.WCAG Compliance Goals
We aim to conform substantially to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments. We periodically review our website against these standards and prioritize improvements as part of ongoing design and development.
03.Accessibility Features
Features built into our website include:
- Keyboard navigation for menus, links, forms, and interactive elements
- Mobile accessibility with responsive layouts optimized for phones and tablets
- Screen reader compatibility using semantic HTML, ARIA labels, and descriptive link text
- Color contrast tested against WCAG 2.1 AA contrast ratios
- Resizable text and scalable layouts without loss of content or functionality
- Descriptive alt text for meaningful images and icons
- Visible focus indicators for interactive controls
04.Known Limitations
Despite our efforts, some content or third-party tools embedded on our website may not yet meet our accessibility goals. We are actively addressing known issues and prioritize fixes that impact the largest number of users. If you encounter an accessibility barrier, please let us know so we can address it.
05.Reporting Accessibility Issues
We welcome feedback on the accessibility of our website. If you experience difficulty accessing any part of www.ddclogisticsinc.com, please contact us with the following information:
- The page or content involved
- A brief description of the issue
- The browser, device, and assistive technology you were using
- Your preferred way to be contacted
We aim to respond to accessibility feedback within five business days.
06.Contact Information
DDC Logistics, Inc. — Accessibility Team
1840 West Airfield Drive #100, Dallas, TX 75261
Email: accessibility@ddclogisticsinc.com
Phone: (817) 421-2125
Need to reach DDC Logistics?
For questions about this policy, dispatch, or contracts, our team is available 24/7/365.
