Privacy Policy

DDC Logistics provides freight, expedited, warehousing, distribution, medical, white-glove, courier, and last-mile delivery services across the Southern United States. Protecting the information you entrust to us is essential to operating a trustworthy logistics business.

This Privacy Policy applies to www.ddclogisticsinc.com and any digital service we operate that links to this policy. By using our website or services, you acknowledge the practices described below.

We collect information that you provide directly, information generated through your use of our services, and information from authorized third parties (such as carriers or background check vendors).

Contact information

• Name
• Email address
• Phone number
• Company name, role, and business address

Shipping and operational information

• Freight details (commodity, weight, dimensions, packaging, special handling requirements)
• Pickup and delivery locations, dock and appointment instructions
• Tracking and status requests
• Quote requests, service preferences, and contract documents
• Proof-of-delivery records, signatures, and photos captured during service

Employment and driver applications

• Resume, work history, references, and qualifications
• Commercial driver license (CDL) details, endorsements, and medical card information
• Information required for DOT, FMCSA, and background screening

Website usage information

• IP address, browser type, device identifiers, and operating system
• Pages visited, referring URLs, and session duration
• Cookies and similar technologies (see our Cookie Policy)

DDC Logistics uses the information we collect to operate, secure, and improve our services. Specific uses include:

• Responding to quote requests and preparing service proposals
• Coordinating pickups, line-haul, warehousing, and final-mile delivery
• Providing customer support, dispatch communication, and shipment status
• Billing, invoicing, and account management
• Improving service performance, route planning, and on-time delivery
• Monitoring and protecting the security of our systems, facilities, and freight
• Meeting legal, regulatory, contractual, and tax obligations (including DOT/FMCSA recordkeeping)
• Processing employment, driver, and contractor applications
• Sending operational notices, service updates, and (where permitted) marketing communications you may opt out of at any time

DDC Logistics does not sell your personal information. We share information only as needed to deliver our services, comply with the law, or protect our business and customers. We may share information with:

• Logistics partners and carriers required to perform pickup, transit, warehousing, or delivery of your freight
• Service providers (such as IT, hosting, telecom, payment processors, background-check vendors, and analytics providers) bound by confidentiality and data-protection obligations
• Insurance providers and adjusters in connection with cargo claims or incident investigations
• Legal authorities when required by subpoena, court order, regulation, or to protect rights, property, or safety
• Successors in connection with a merger, acquisition, financing, or sale of assets

We use analytics tools, including Google Analytics, to understand how visitors use our website and to improve content and performance. These tools may collect information such as pages viewed, time on site, device type, and approximate location.

Analytics data is used in aggregated form to monitor performance, identify usability issues, and prioritize improvements. You can opt out of Google Analytics by installing the official Google Analytics opt-out browser add-on.

We maintain industry-standard administrative, technical, and physical safeguards designed to protect the information we collect, including:

• Transport-layer encryption (HTTPS/TLS) for data in transit
• Encryption and access controls for sensitive data at rest
• Role-based access controls and least-privilege account provisioning
• Continuous monitoring of our systems, network, and warehouse facilities
• Secure storage, retention, and disposal practices for physical and digital records

No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Our website uses cookies and similar technologies for essential functionality, performance measurement, and improving user experience. For details about the cookies we use and how to manage them, please see our Cookie Policy.

Our website may link to third-party websites, carrier portals, or partner systems that we do not control. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

DDC Logistics' services are commercial in nature and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can promptly delete it.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information we are not legally required to retain
• Submit privacy inquiries about how your information is handled
• Opt out of marketing communications at any time

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. We will post the revised policy on this page with an updated effective date. Material changes will be highlighted on our website.

For privacy-related questions, requests, or concerns, please contact:

DDC Logistics, Inc. — Privacy Office
1840 West Airfield Drive #100, Dallas, TX 75261
Email: legal@ddclogisticsinc.com
Phone: (817) 421-2125