Carrier & Logistics Service Disclaimer

Despite our 24/7 dispatch operation and tightly managed network, freight movement may be delayed by factors outside our control. While we communicate proactively when delays occur, DDC Logistics cannot guarantee that every shipment will arrive within a specific window unless a guaranteed service has been contracted in writing.

Severe weather — including hurricanes, tornadoes, winter storms, flooding, wildfires, and dense fog — may delay pickup, transit, or delivery. DDC Logistics prioritizes the safety of drivers, customer freight, and the public, and may reroute, hold, or postpone shipments when weather conditions require it.

Urban congestion, highway incidents, construction zones, road closures, and metropolitan delivery restrictions can extend transit times. Our dispatch team monitors traffic in real time and adjusts routing where possible, but cannot eliminate the impact of conditions on the road.

DDC Logistics shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, and severe weather
• War, terrorism, civil unrest, riots, and government actions
• Strikes, labor disputes, or work stoppages
• Pandemics, public health emergencies, and quarantines
• Power outages, communications failures, and cyber incidents
• Border closures, regulatory holds, and customs actions

For certain shipments, DDC Logistics may engage qualified partner carriers, airlines, or last-mile providers. Delays caused by third-party carriers — including air freight, line-haul, terminal handling, and final-mile partners — are subject to the operational policies of those carriers. DDC Logistics manages these relationships actively but cannot guarantee performance of third parties beyond our direct control.

Estimated transit and delivery times provided in quotes, emails, portals, or website content are good-faith projections based on typical operating conditions. They do not constitute guaranteed delivery commitments unless expressly documented in a signed service agreement or guaranteed service tier.

Inbound receiving, palletization, picking, packing, kitting, and outbound staging may be affected by inventory volume, labor availability, equipment downtime, system outages, or compliance inspections. We strive to meet committed cutoffs and SLA windows, but processing times remain subject to operational conditions.

Tracking data is generated through driver scans, mobile devices, EDI feeds, and partner systems. Events may be delayed, missing, or out of order due to connectivity, scanning compliance, or third-party system lag. Tracking displays should be treated as informational; customers requiring verified status should call dispatch at (817) 421-2125 for direct confirmation.